FAQs

Frequently Asked Questions





Can I shop by mobile phone or tablet?
Yes, the web page is mobile optimized.  Back to top

Can I place an order for an out of stock item?
No, our site is built so that you will not be able to place an order for an item that is out of stock or on back order.  Back to top

How do I know what size to order?
Please refer to the Size Chart link on each product for that product's size chart.  Back to top

What is the turnaround time for product?
Please allow 7-10 business days to receive your order. Please note that there may be an additional delay of 2-3 days during the Torunament of Champions event.  Back to top

What payment method do you accept?
We accept Visa, MasterCard, American Express, and Discover. We do not accept any credit cards that draw outside of the United States or PayPal.  Back to top

How do we ship?
We utilize USPS or UPS to ship most orders. Please allow 2-5 business days after your order ships for your order to arrive from our distributor located in the Orlando, FL area.  Back to top

How do I process a return?
Please contact us at support@diamondgolfstore.com to inquire about returns.

How can I check the status of my order?
Please contact us at support@diamondgolfstore.com and we will be happy to assist you. Please provide your name and order number for us to better assist you.  Back to top

Can I cancel my order once it has been placed?
Yes you can but you will need to contact us within 24 hours of purchase time. Please contact us at  support@diamondgolfstore.com. Please include in the subject line “CANCEL ORDER” and your order number. This will alert us that this email needs immediate attention. In the body of the email please include your name, order number, and the reason for cancellation. Once confirmed and processed a refund will be issued to the card you used to purchase. Back to top

Can I change my order once it has been placed?
No the product cannot be changed on your order.  Back to top

We hope the information above was helpful. If you still have questions regarding our products or ordering on our site, please EMAIL US.
We will do our best to assist you!